Behind every great company are great people, and American Appliance has been blessed to have Archie Strader on our team since 1996. Central to his customer-first approach as service manager is one of American Appliance’s core values: bureaucracy is unacceptable. Archie trusts every member of our service team to make decisions that benefit customers without having to run it up the ladder. And in his efforts to always put the customer first, Archie knows he could not ask for a better partner than Sub-Zero, Wolf, and Cove. No other manufacturer is as collaborative or supportive when it comes to addressing customer needs.
Key to Great Service: “Great service is built on listening. Listening gathers valuable diagnostic information, it establishes trust, and it leads to genuine, personal relationships.”
