Andrew Maurer

After 11 years as a pharmacy tech, where he learned to serve people in their bad times (and won national awards for his customer service in the process), Andrew joined his father’s company as an appliance installer. When his brother, Zach, left to become an American Appliance technician, Andrew kept a close eye on how he was doing. He knew he couldn’t carry appliances all his life, and once he saw how happy Zach was, he too applied to be a technician. Although he and his brother had both left their father’s employ, they took with them the mechanical skills that their dad had taught them when they were kids. Now Andrew wakes up every morning and looks forward to a day of figuring out and fixing appliance issues.

 

“I go into every house as if it’s a new experience and really listen to my customers instead of waiting to talk. I want to relate to them so I can walk away as their friend.”