Along with your address and contact information, the most important thing we need is a clear model and serial number for your product. The easiest way to provide this is by sending a photo of the model/serial tag.
If you have pictures of the issue, please include those as well — especially any error codes or messages.
Providing this information up front greatly improves our assessment process, helping us diagnose the problem faster and ensuring we have the right parts and have planned enough time to complete the repair.
