What happens if the problem isn’t fixed on the first visit?

Our team has an award-winning first-call completion rate, but occasionally repairs take more than one visit.

• If we need to order a part that is not in stock on your technician’s truck or back at our warehouse, our logistics team will attempt to dropship your part from the manufacturer or another parts warehouse. We will keep you informed by email of the shipping ETA and quickly schedule a return appointment once the part arrives.
• After every appointment, we call the following day to check that the issue has been resolved and that your service experience was satisfactory. If the issue has not been resolved, we will schedule a follow-up appointment.