I’m getting frost in my refrigerator — what should I do?

1. Check the door.
2. Make sure the door is closing consistently. Items that stick out can prevent a proper seal. This can cause frost in the freezer and excessive moisture in the refrigerator, making the system work harder.
3. Identify where the frost is forming.
   • Around the door jamb: Inspect the door gasket for tears, gaps, or poor seating. Take clear photos of the frost pattern, the gasket, and the model/serial tag. Gaskets can be tricky to replace — we recommend calling for service and sending your photos.
   • On the rear wall: Frost or a frost “ball” on the back wall often indicates a defrost failure or system issue and can be more costly to repair. This requires a Factory Certified Service Technician.