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American Appliance University – Building Great Technicians

aau_logoWe are very careful about who we hire, because our customers deserve the right people coming into their homes and working on their Sub-Zero, Wolf, and Cove appliances.

We leave nothing to chance by hiring reputable candidates we know are capable of impeccable customer service. We then invest our time and dedication, often up to a year, to train them to our rigorous standards in a process we call the American Appliance University. We even make it a priority to get the technician out to the Sub-Zero, Wolf, and Cove factory in Madison, WI to learn more about the products they will be servicing. By the time they enter the field and your home, we have shaped our technicians to look, act and think like an American Appliance technician.

Rest assured, you and your Sub-Zero, Wolf, and Cove appliances are in capable, caring hands.



Our Technicians

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Thomas Domzalski
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David Espinosa
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Nicholas Deschane
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Joe Hornstein
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Doug Henry
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Chris Baca
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Joshua Fahey
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Seth Vasquez
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Daniel Henderson
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Brance Johnston
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Patrick McQuade


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Thomas Domzalski

Thomas, Service Manager at American Appliance, is a 30-year veteran of the appliance industry. He has watched the industry change significantly over the past few years, and is excited to join American Appliance and be a part of a company helping lead those changes. In his many years as a tech and manager, Thomas has never met a product with higher quality and manufacturer support than the products of Sub-Zero and Wolf, so he was thrilled to visit the manufacturer in Madison and have the opportunity to begin deepening that relationship.

Key to Great Service: “Always listen to the customer and their needs to help meet and exceed their expectations. When the customer comes first, the customer will last.”

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David Espinosa

David has been a Sub-Zero, Wolf, and Cove technician for five years, with extensive training at the Sub-Zero, Wolf and Cove headquarters in Madison. He loves working on high-end products, whose quality is backed up by glowing customer reviews. He also loves the great support structure at American Appliance, as no tech is ever truly alone in the field.

Key to Great Service: “I always communicate my findings as I go, so the customer remains a part of the process.”

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Nicholas Deschane

Though new to the industry, Nicholas has the mechanical aptitude to excel, as he has been diagnosing and repairing automotive vehicles since 2002. He understands that these luxury appliances, like the high-end vehicles he’s worked on, are a beloved investment of their owners, and he looks forward to the opportunity of caring for their investment.

Key to Great Service: “Treat the customer’s home and appliance as if it were your own. Treat them as you would want to be treated: keep them informed on what you will be doing and why it needs to be done.”

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Joe Hornstein

Joe has been a technician for 27 years, 16 of which he has spent working on Sub-Zero, Wolf, and Cove’s amazing products. Having worked many years in the industry, he can confidently say that what American Appliance is doing in repair, and their approach to customer service, are totally unique. When he first read about American Appliance, he knew he wanted to work there.

Key to Great Service: “Keep the customer informed at every step.”

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Doug Henry

With 16 years’ experience as a Sub-Zero, Wolf, and Cove technician, there isn’t much Doug hasn’t seen. He loves his job, loves the appliances he works on and the great customers. Most of all, he loves American Appliance, because it treats its employees with respect and integrity. The free donuts help too.

Key to Great Service: “Be efficient, but don’t rush things. Take the time needed to do the job right. For example, I make sure to open the part box before I take anything apart. This simple step ensures I never waste the customer’s time.”

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Chris Baca

Chris has been a Sub-Zero, Wolf, and Cove technician for ten years, and the seven years before that he ran his own installation company as a sub-contractor for Sub-Zero, Wolf, and Cove. He loves being a part of the innovative Sub-Zero, Wolf, and Cove community, and enjoys hearing the pride and excitement with which customers talk about their appliances. While he loved installation, he found himself attracted to the technical side of repair and the problem-solving that comes with it. Working with the great team at American Appliance is a much-appreciated bonus.

Key to Great Service: “I try to build trust with every customer by sharing my expertise and resolving the issue.”

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Joshua Fahey

Though Joshua is a relative newcomer to the appliance repair industry, he has always been handy. In addition to his prior career in construction, Joshua likes to repair or repurpose old things in his spare time to help prevent unnecessary waste and pollution in the world. He hopes that now, as an American Appliance technician, he can give his customers the confidence to stand by their products for as long as they last. Even Sub-Zero, Wolf, and Cove’s oldest products still have useful years to give.

Key to Great Service: Follow the golden rule: treat your customers’ products how you would your own, and treat your customer how you would want to be treated.

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Seth Vasquez

After graduating with an associate degree in computer information systems, Seth began looking for work that would not confine him to a dark office yet would still allow him to interface with technology. When American Appliance came knocking, he leapt at the opportunity to travel around the state working with Sub-Zero, Wolf, and Cove’s innovative products. He takes pride in his service work and enjoys being in-the-know on all of Sub-Zero, Wolf, and Cove’s latest products and technology.

Key to Great Service: Customers should know they are in good hands and that their issues will be taken care of in a respectful, timely manner.

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Daniel Henderson

One of the first graduates of the American Appliance University, Daniel is thrilled to be a part of the American Appliance team. He enjoys the challenge of troubleshooting appliances to determine what is wrong, taking confidence in the fact that he is always backed by two great companies: American Appliance and Sub-Zero, Wolf, and Cove.

Key to Great Service: Have the integrity to follow through on your promise to deliver outstanding customer service. My goal is to make sure the customer is happy, regardless of what it takes.

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Brance Johnston

Brance is a veteran of the United States Marines and a graduate of the American Appliance University. While he appreciates that Sub-Zero, Wolf, and Cove appliances are built to be easily serviceable, he is happy that there is an ever-engaging challenge to solving appliance issues. Before joining American Appliance, he worked as an air traffic controller, honing a meticulous attention to detail that he has turned to learning as much as possible about the science of appliance technology. In his time with American Appliance, he’s been impressed by how professional and thorough the entire team is, and he fits right in with his “no stone left unturned” approach.
 
Key to Great Service: “Give every appointment 110%. Give your full attention to customers and every step of the repair process, from troubleshooting to cleanup. When I bring all my skills and expertise to bear on a problem, there is no Sub-Zero, Wolf, or Cove appliance I can’t fix.”

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Patrick McQuade

Patrick is a 2nd-generation American Appliance technician, following in the footsteps of his dad, who worked for American Appliance back in the day before founding Colorado Appliance. Since 2001, Patrick has lived and breathed appliances, first working for his dad and then taking over Colorado Appliance. While proud of the business his family had built, Patrick’s passion was always for meeting customers and solving their appliance issues, and he had less time to do what he loved when managing the business. Joining the American Appliance team was a natural fit. American Appliance shares his drive to deliver white-glove service, and they are excited to have Patrick on board.

Key to Great Service: “Establish trust from the moment you walk in. Be polished and professional in how you look and act, share your appliance expertise as you diagnose the issue, and ensure your work is always clean and organized.”

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